Mersey Tunnels Survey

Mersey Tunnels will be undertaking a customer survey on Monday 23rd, Tuesday 24th and Saturday 28th September 2019. We undertake this survey every few years to help us improve service to our customers, we value your input and your views are important to us.

Paper questionnaires will be distributed at both Birkenhead (Queensway) and Wallasey (Kingsway) Toll Plaza on the above dates, our Fast Tag customers will be contacted by email.

As a thank you, all participants will be entered into a prize draw. We have 2 x £100 and 4 x £50 prizes for completed questionnaires received by  24th October 2019.

Data collected from this survey will be held in confidence and stored securely in accordance with our Fair Processing Notice which can be found here.

Reset Your Password

If you have an email address linked to your Fast Tag account it is possible to reset your password. You will need your Fast Tag account number and email address, if the two match an automated email will be sent to you allowing you reset your password.

Please ensure that you access your emails and action the link as soon as you receive it to ensure it does not expire.